Terms of Service

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using the Service, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You will comply with these Terms and all applicable laws
• All information you provide is accurate, current, and complete

2. Description of Service

img2x provides an AI-powered platform that creates personalized storybooks based on photos and text you provide. The Service includes:

• Digital Books: Interactive HTML storybooks delivered via email or download
• Premium Hardcover Books: Professionally printed 8.5" × 8.5" hardcover books with premium color printing, matte finish, and 80# white coated paper, shipped to your address
• AI Content Generation: Automated creation of illustrations and narratives using artificial intelligence

Results may vary based on the quality and content of your inputs. We do not guarantee specific outcomes or that generated content will meet your expectations.

3. Account Registration and Security

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate. You may close your account at any time by contacting us.

4. User Content and Responsibilities

4.1 Content You Provide

You are solely responsible for all content you upload, including photos, text, and personalization details. You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to use and authorize us to use the content
• Your content does not infringe any intellectual property rights, privacy rights, or other rights of any third party
• Your content does not violate any applicable laws or regulations
• Your content does not contain viruses, malware, or other harmful code

4.2 Prohibited Content

You agree NOT to upload or submit content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Contains nudity, sexually explicit material, or content exploiting minors
• Promotes violence, discrimination, hatred, or harm against individuals or groups
• Infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights
• Violates privacy rights or contains personal information of others without consent
• Contains false, misleading, or fraudulent information
• Impersonates any person or entity

4.3 Content Moderation

We reserve the right (but have no obligation) to review, monitor, or remove any content at our sole discretion. We may refuse to process orders containing prohibited content and may report illegal content to authorities.

4.4 License to Your Content

By uploading content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, process, and display your content solely for the purpose of providing the Service and fulfilling your order. This license terminates when your content is deleted from our systems according to our data retention policies.

5. Intellectual Property Rights

5.1 Your Rights to Generated Content

Upon full payment, you receive a personal, non-exclusive, non-transferable license to use the generated storybook for:

• Personal, non-commercial use
• Sharing with family and friends
• Printing additional copies for personal use

You may NOT use the generated content for commercial purposes, resale, mass distribution, or public display without our prior written consent.

5.2 Our Rights

We retain all rights, title, and interest in:

• The img2x platform, website, software, and technology
• Our trademarks, logos, and branding
• The AI models, algorithms, and processes used to generate content
• Any improvements or modifications we make to the Service

5.3 Promotional Use

With your explicit consent (provided separately), we may use anonymized or de-identified examples of generated content for marketing, promotional, or demonstration purposes. We will never use identifiable photos of children without parental consent.

6. Orders, Payment, and Pricing

6.1 Placing Orders

• All orders are subject to acceptance by us
• We reserve the right to refuse or cancel any order for any reason
• Prices are displayed in USD and are subject to change without notice
• You are responsible for providing accurate shipping information for physical books

6.2 Payment

• Payment is required in full before order processing begins
• We accept major credit cards and other payment methods as displayed
• Payment processing is handled by secure third-party providers
• You authorize us to charge your payment method for all fees incurred
• All sales are final once production begins (see Refund Policy below)

6.3 Taxes

Prices do not include applicable sales tax, VAT, or other taxes. You are responsible for all taxes associated with your purchase. Taxes are calculated and displayed at checkout based on your location. We will collect and remit taxes as required by law.

6.4 Promotional Offers

Promotional pricing, discounts, and special offers are subject to terms and conditions specified at the time of the promotion. Offers may be limited in time, quantity, or eligibility and cannot be combined unless stated otherwise.

7. Delivery and Shipping

7.1 Digital Books

• Delivered via email or download link within 24-48 hours of order completion
• You are responsible for providing a valid email address
• Check your spam/junk folder if you don't receive your book
• Contact us within 7 days if you don't receive your digital book

7.2 Physical Books

• Production typically takes 3-5 business days
• Shipping times vary by location (typically 5-10 business days for domestic, 10-20 for international)
• You are responsible for providing accurate shipping information
• We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses
• Risk of loss transfers to you upon delivery to the carrier

7.3 Shipping Costs

Shipping costs are calculated at checkout based on destination and shipping method. International orders may be subject to customs duties, taxes, and fees, which are your responsibility.

8. Refunds and Cancellations

8.1 Digital Products

Due to the personalized and digital nature of our products, digital book purchases are generally non-refundableonce the book has been generated and delivered. However, we will provide a refund or replacement if:

• There is a technical error preventing you from accessing your book
• The book was not generated due to a system failure
• The content significantly deviates from what was promised due to our error

8.2 Physical Products

Because physical books are custom-printed, orders cannot be cancelled once production begins(typically within 24 hours of order placement). We will provide a refund, replacement, or reprint if:

• The book arrives damaged or defective due to printing or shipping issues
• The book contains significant printing errors (incorrect colors, missing pages, etc.)
• You received the wrong product

You must report issues within 14 days of delivery with photographic evidence. We are not responsible for damage caused after delivery or dissatisfaction with AI-generated content that accurately reflects your inputs.

8.3 Refund Process

To request a refund, contact us at team@img2x.com with your order number and reason for the request. Approved refunds will be processed within 5-10 business days to your original payment method.

9. Disclaimers and Warranties

9.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

9.2 No Guarantee of Results

We do not guarantee that:

• The Service will meet your specific requirements or expectations
• AI-generated content will be error-free, accurate, or of a particular quality
• The Service will be uninterrupted, secure, or free from bugs or viruses
• Any defects will be corrected

9.3 AI Limitations

AI-generated content is created by automated systems and may contain inaccuracies, inconsistencies, or unexpected results. You are responsible for reviewing generated content before use. We are not liable for content that does not meet your expectations if it was generated based on your inputs.

9.4 Third-Party Services

The Service may integrate with or rely on third-party services (payment processors, shipping carriers, cloud providers). We are not responsible for the availability, accuracy, or performance of third-party services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IMG2X AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES
• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER
• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless img2x and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you upload or submit
• Any misrepresentation you make

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to contact us at team@img2x.com and attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

12.2 Arbitration Agreement

If we cannot resolve a dispute informally, you agree that any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration rather than in court, except that:

• You may assert claims in small claims court if they qualify
• Either party may seek injunctive or equitable relief in court for intellectual property infringement

Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association (AAA) rules. The arbitrator's decision will be final and binding. YOU AND IMG2X AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

12.3 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. Any arbitration or court proceeding will take place in Bengaluru, Karnataka, India.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and img2x regarding the Service and supersede all prior agreements.

13.2 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be notified via email or prominent notice. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

13.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

13.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

13.6 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us: